Shipping Policy
You may face delays in shipment from FedEx, USPS, or other logistics as a result of COVID-19, including FedEx next business day and second business day shipping. These delays are due to local travel limitations and are beyond our and the shipping company’s control. Before placing your order to ship to a business address, please ensure that the business is open for business and accepts shipments.
How long does the order take to process?
1) For cremation urns
Except for isolated regions, standard free ground delivery is accessible to the majority of the continental United States. Products are usually shipped the same or next business day; via UPS, FedEx, or USPS .Most products require a signature upon delivery (you can also have them shipped to your work).
The cremation urns with customization or that need special hand-crafted procedures (ceramics, raku, cloisonné, etc.) would take a longer time to process.
Kindly Note: Any orders placed after 11:00 am(EST) may be shipped on the next business day. If you place an expedited order after 11:00 a.m. on Thursday, the estimated arrival time may be on Monday.
Orders that qualify for free delivery will be sent via UPS, FedEx, USPS, or other services that we collaborate with.
*If a purchase is returned and the returned item does not qualify for free shipping on the original order, the customer will be charged the shipping cost of the original transaction or the amount of the return will be subtracted. Saturday and Sunday orders will not be sent or delivered. Our carriers do not pick up or ship on six national holidays in the United States. New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day are all national holidays.
2) For cremation jewelry
Normally most orders received are typically shipped within 48 hours during the business day.
Shipping methods and pricing are available.
1) For cremation jewelry
There is free shipping for cremation jewelry. The delivery time for these products is between 4 and 7 business days (there may be a delay during weekends and holidays).
2) For cremation urns
Ground Shipping (Standard)
Standard ground delivery to most of the continental United States takes 3-7 business days.
Shipping to Alaska and Hawaii is $60 per order.
Except for light shipments, which are generally sent by USPS, light parcels are usually shipped by FedEx.
Service for Expedited Shipping
Anywhere in the continental United States, second business day and overnight delivery services are available for most of our products. With Second Business Day Service, if you place your order by 11 a.m. Eastern Time Monday through Friday, it will be shipped the same day and delivered two business days later. Orders must be submitted by 11 a.m. Monday, for example, will be received on Wednesday. Orders placed after 11 a.m. On Thursday, it will be sent out on Friday, and you can get it on Tuesday.
Prices for expedited shipping start at $75.95. Our delivery option for each product provides more information.
We also offer shipping to Canada; please contact us if you have a request.
Common Shipping Problems
Shipping to P.O. Boxes and APO/FPO Addresses
Most shipments and deliveries are mailed (signature required) via USPS, UPS, or FedEx (no P.O. Box deliveries; we can ship to your work or even your neighbor).
Can I have it delivered to a different address after I have placed my order?
You certainly can. You can opt to have your order invoiced to one address and delivered to another during the checkout process.
Address Modification
If we get an erroneous mailing address, we will reassign the product to the right address. This will cause a delay. Please take precautions to avoid this by entering an accurate and complete address in the shipment details area during checkout.
We are not liable for items that are delayed or not delivered as a result of erroneous addresses, acts of God (such as weather), FedEx, UPS, or USPS mistakes, or other situations beyond our control.
Return Policy
If your item is damaged in transportation, please contact us within 3 business days so that we can send a replacement and submit a claim.
Please contact us within 3 business days if an item is faulty so that we may provide a replacement.
All non-defective goods must be returned within 10 days of purchase and must be unused and in the original packaging.
Return shipping expenses are the responsibility of the customer for goods returned for reasons other than damage or defect.
For goods sent on our client’s shipping account, the customer must submit a claim for items damaged in transit. Items are non-refundable and non-returnable.
If your return is more than 10 days old, we will accept it at our discretion. If a return is authorized after 10 days, the client will be responsible for the return shipping charges.
How to Return an Item
- To seek a refund, send an email to contact@cremationurnsshop.com.
- The return address will be given to you after email contact.
Exceptions to Returns
Items sold to a third party are not returnable.
If the urn or jewelry has been filled with ashes, it cannot be returned.
Items that have been engraved, worn, used, or altered cannot be returned or replaced.
Clearance items or incorrectly chosen goods cannot be returned.
For product refunds, we retain the right to send faulty or erroneous goods back to you at our discretion.
Keep any faulty or incorrect goods for at least 15 days.
There will be no reimbursement if we do not get the returned goods.
Return Shipping Costs
All non-faulty or damaged returns will be subject to a 30% restocking fee.
The restocking fee will be taken out of your refund.
The original shipping cost is not refunded.
How long to get your refund back?
We typically process returns within 3-7 business days after the carrier delivers the item to us. When we complete processing your return, we issue a refund to the selected payment method.
Tax or custom tax
All our products are made in US ,and there is no tax or custom tax charged.